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Terms in this set (34)
A manager typically spends the least amount of time...
A. Establishing plans and goals
B. Monitoring work outcomes
C. Communicating
D. In quiet reflection alone in his or her office
D. In quiet reflection alone in his or her office
Which of
the following terms best describe a manager's work? Check all that apply.
A.Varied (Work changes frequently)
B.Brief (Work occurs in small segments)
C.Continuous (Managers usually finish one piece of work before moving on to the next)
D.Reflective (Managers spend a large amount of time thinking about things)
B.Brief (Work occurs in small segments)
D.Reflective (Managers spend a large amount of time thinking about things)
Mintzberg placed managerial work roles into which of the following categories? Check all that apply.
A. Interorganizational
B. Informational
C. Decisional
D. Interpersonal
B. Informational
C. Decisional
D. Interpersonal
As Daniel receives information from the senior director of product marketing, Daniel fills the role of______
monitor
When Daniel makes decisions about the types and amounts of resources the company will allow for the Dragon of Atlantis product, Daniel is acting as a________
resource allocator
When Gina participates in the company's internal competition, The Strategist, she will be assuming the role of...
A. Spokesperson
B. Liaison
C. Figurehead
D. Disseminator
C. Figurehead
When Gina meets with the vendor from the creative firm, she is assuming the role of...
A. Liaison
B. Figurehead
C. Disturbance Handler
D. Leader
A. Liaison
a manager who is reviewing employee productivity reports is engaged in the ______ function of management
controlling
holding positions like office manager and shift supervisor, ___ encourage, monitor, and reward the employees who produce a company's goods and services
first-line managers
a manager assumes the ___ when he sends a report outlining suggested productivity improvements to his direct reports
disseminator role
team leaders and first-line managers use ___ more than middle or top-level managers
technical skills
a manager assumes the ___ when she takes immediate action to stop an employee from embezzling company funds
disturbance handler role
someone who is new to ___ is likely to find that one of the most difficult parts of his/her job is getting work done through others
management
the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals
effectiveness
a manager assumes the ___ when she gives her employees rewards for accomplishing organizational goals
leader role
a manager who is setting quarterly goals for the department is engaged in the ___ function of managements
planning
dow chemical CEO andrew liveris checks financial reports to see whether dow has met its financial goals for the quarter
Controlling
Adam Klein, eMusic's CEO, determines that the company will continue its strategy of selling subscription services, while at the same time designing a website that will appeal to nonsubscribers.
Planning
george steinbrenner transferred his passion for winning to everyone in the new york yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."
Leading
A construction project manager from Iron Horse Construction puts together a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.
organizing
On your first day as a driver for road-o-rama freight, you ralize that something just isn't right. trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. in this case, road-o-rama freight is ___
neither effective nor efficient
Which of the following activities is most likely to be a part of top manager;s work in a typical day?
A. Reinforcing the values and culture of the organization
through his actions
B. Helping two employees who do not get along resolve their difficulties
C. Interviewing and hiring new retail employees
D. Translating the strategy of the organization into the divisional goals and objectives
A. Reinforcing the values and culture of the organization through his actions
What can management researcher infer based on this study?
A.When moving from a junior to a top
management position, managers should focus on improving their technical skills.
B. Business skills are more important than interpersonal skills for all levels of managers
C. The difference between the levels of skills needed for junior versus top managers is greatest for business ans strategic skills
D. the need for all fours types of skills rises as management levels rise
A.When moving from a junior to a top management position, managers should
focus on improving their technical skills.
B. Business skills are more important than interpersonal skills for all levels of managers
D. the need for all fours types of skills rises as management levels rise
Max is explaining what Rebecca needs to do to drive this bulldozer. Max is replying on his ____ skills to operate the machinery effectively during the training session.
If the skills that Max is using now make up a majority of the
skills he needs on the job, Max is most likely a________
technical skills / first-line manager
What can management researcher infer based on this study?
A. Cognitive skill show the least change in level required between junior-level and top-level managers
B. Junior managers do nor use cognitive skills
C> Having strong interpersonal skills can make up for a lack of business skills
D> If managers
want to progress from junior to top management, they will have to acquire strategic skills at a faster rate they acquire cognitive skills
Cognitive skill show the least change in level required between junior-level and top-level managers
Most employees are initially attracted to management positions because they_________
have power and are in charge of the organization
In general, managers work__ than their employees do
faster and harder
Managers initial expectations
Be the boss
Have authority
Manage workload
Job is not managing people
After six months as a manager
initial expectations
were wrong
fast pace
heavy workload
Job is to be problem solver and troubleshooter for subordinates
After a year as a manager
No longer a "doer"
communicating, listening, and giving positive reinforcement
learning to adapt and control stress
job is people development
Managers are least effective when they help employees by ________
doing the employees' jobs with or for them
the most important part of a manager's job is_________-
people development
top managers spend an average of ____ minutes on a task before they have to switch another one.
9
the idea that a manger's job is to tell others what to do is most commonly associated with managers who have been on the job ________
less than six months
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