Contact us2022 December closureOur phone support services will close during our annual December closure, from midday local time Friday 23 December 2022. And reopen at 8:00 am local time Tuesday 3 January 2023. Show You can continue to use our online services to lodge and pay any obligations during this period. For specific system impacts and times refer to our system maintenance page and related dashboards for the services you use. There are many ways to contact us for help with tax and super. If you need additional support to contact us, see accessibility. High call volumes may result in long wait times. Here are some other ways you can find information quickly:
Answers to top call centre questionsFind quick answers to the top questions we're receiving at the call centre. We regularly update this information based on calls we receive. Visit Top call centre questions. Find solutions on ATO CommunityFind answers to questions people have asked about tax and super on ATO Community. For information you can rely on, look for answers marked 'ATO certified response'. If you can't find what you're looking for, you can also ask your own questionExternal Link. Go onlineLink your myGov account to the ATO so you can manage and view your tax and super online. This is free and available to everyone. The most popular things to do on ATO online services are: Other ways to contact us:
Self-help servicesIf we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services. Phone numbers for self-help services
Speak with a customer service representativeOn Australian national public holidays our contact centres are closed throughout Australia. With state public holidays, only those states affected will be closed. Before we can discuss your details or update your records, you must establish your identity. 2022 December closureAll services below will not be available during the ATO December closure (12 noon Friday 23 December 2022 until 8am Monday 3 January 2023). Operating hoursOur busiest days are Mondays, so consider calling later in the week. If the time is not listed as Australian Eastern Daylight Time (AEDT), it is local time. ATO phone numbers
Establish your identityWe need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you questions based on information we hold about you, including information from third parties and other government departments. This may include:
We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport. We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us. To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls. Authorised by the Australian Government, Canberra. Main ATO contact phone numbers and options for managing your tax and super without phoning us. Includes myGov and self-help options. |
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